My birthday is this month, which means it's time to pay the state again for the privilege of driving. Since I have two vehicles, I get to pay twice as much. Happy birthday.
My tax collector is actually pretty good about sending a renewal notice with plenty of time to receive the tag renewal by mail. Unfortunately, I'm not as good about responding in plenty of time. Fortunately, I can try the tax collector's web site to renew online.
"Try" is the operational word here. The Seminole tax web site puts you through a couple of unnecessary links, and then forwards you to the State web site.
One of the first things I notice is this warning:
Note: Microsoft Internet Explorer V6.0 (IE6) users must have applied the latest updates to successfully use this website. To validate which version of IE you are using click on Help, About Internet Explorer from your browser menu. To update your browser select Tools, Windows Update from the browser menu or visit Microsoft at:
http://www.microsoft.com/windows/ie/default.mspx.
I'm on a Mac using Safari, so this warning doesn't apply to me. I just have to choose whether I want to proceed in English (the official Florida state language) or Spanish. I want to be official, so I click the button for English.
The next page is the government's version of suggestive selling. Instead of asking, "Do you want fries with that?", I'm offered an opportunity to order renewals for my driver's license, duplicate copies, or just an official ID card. I need none of these things, so I click the Continue button. That's when I'm greeted with this note:
We are sorry, we are having difficulty processing your request at this time. Please try again later or perform your renewal at a driver license office. You are about to begin a transaction involving personal or private information over the Internet. We have the following security in place. It is unlawful to knowingly provide false information.
Do you wish to continue?
Here's a thought. If I'm trying to do this online, do you really think that I want to visit an office and stand in line with the smelly people while missing work to renew my auto tag? I'll pay extra to avoid that experience, as I've been there before.
There are buttons for Yes or No. Pressing the Yes button simply reloads the same page. Pressing the No button returns you to the page linked above the displays the warning for IE users. Progress, albeit in a circular manner.
Unfortunately, this page has displayed problems for days now. I decided to try the Contact Us link at the bottom of the page. That leads to a choice for problems about motor vehicle questions or driver's license questions. Let's click for motor vehicles and see what happens.
As you may expect from a page titled Contact Us, it doesn't provide any contact information. Instead, it shows a drop-down box. This is an online version of voice-mail hell. I select the entry for Internet Renewal/Problems. Once again, there's no contact information. Instead, I get a FAQ page. It appears to me that the State of Florida doesn't want to receive contact from its taxpaying citizens.
Either I or the State of Florida has a problem. I've e-mailed my county tax collector for assistance, but I'm not sure that I expect it. Instead, I've dropped my return in the U.S. Mail. It's slow, but reliable.